Education
Grand Valley State University, Allendale, MI
Master's in Applied Computer Science
August 2023 - April 2025
Talladega College, Talladega, AL
Bachelor's in Computer Science
August 2018 - April 2022
Work Experience
Grand Valley State University, Financial Aid Graduate Assistant
Served as an integral part of the Financial Aid Office’s customer service efforts by providing students and parents with financial aid information.
Assisted professional staff in outreach efforts at new student Orientation sessions, campus visitation days and other university functions.
Served as the supervisor for the Phone Bank, assisting in training, management, and interviewing.
Updated excel worksheets for internal calculations, and federal compliance.
Talladega College, IT-Specialist
Engaged comprehensively in the software development lifecycle, from initial requirements analysis to final product deployment.
Engaged in daily stand-ups, and sprint reviews, facilitating continuous improvement and knowledge exchange.
Maintained a comprehensive knowledge base of software product applications, engineering and design practices, and networking protocols.
Delivered support and assistance to students throughout the school day, wrote and delivered a proposal incorporating researched data, trends, and recommendations.
Served as project manager over implementing upgraded network to student dorms, eSports program, and hardware solutions.
Talladega College, Help-Desk Assistant
Managed help desk agents assisting customers with system inquiries, software support, and hardware repair.
Sustained operational efficiency through following proper office protocols.
Supported customers with hardware/ software issues.
Created active directory accounts, reset domain passwords, and assigned individual user permissions.
Added new users to the network, addressed any issues identified, and installed and configured VPN clients.
Disassembled and reassembled computers, upgrading/replacing defective components (hard drives).
Survival Nation, Information Technology Support Specialist / Owner
Independent entertainment & technology company serving businesses, colleges/universities, and individuals.
Founded & operated an independent IT & service company supporting diverse clients with technology & media needs.
Designed, developed, and maintained client websites using WordPress, Squarespace, and GitHub-hosted projects.
Provided hardware support including upgrades and repairs; delivered software training and troubleshooting support.
Skills/ experience
Coding Languages/ Databases: Python, HTML, CSS, Java, Javascript, C#, SQL, NoSQL
Software: Software engineering, Software Testing, Game Development, Troubleshooting, Mongodb, Redis, Neo4j, numpy, Pandas, Jupyter
Hardware: Computer building, repair & upgrade, Iphone repair, Troubleshooting
Technologies: JAMF, Apple School Manager, Crowd Strike, Canvas, Vonage, Jenzabar, Ellucian Banner, Onbase, Microsoft 365, Google Admin, MacOS, Active Directory
More: User Experience, Requirements Specification, Ethical Hacking, Data Mining, SDLC, Agile Working Environment, Game design, UML, COD(Common Origination & Disbursement), FAFSA Partner Portal, NSLDS
Technical Projects
Pictures and descriptions
Accomplishments/ Certifications
Alpha Chi National College Honor Society Member (2019)
Apple Teacher Certification (October 2021)
Association for Computing Machinery President (August 2019 – May 2021)
Software Engineering Badge (April 2025)
UX Design and Agile Development Methodologies (August 2018 – April 2025)
Ethical Hacking & Penetration Testing (Coursework) (April 2024)
More
More will go here